In today’s world, there is a need to meet the requirements of business operations with information technology tools. This is because business operations are highly dependent on the newly developed IT tools to provide consistency and effectiveness. The Information Technology Infrastructure Library, or ITIL, is one of the best tools that an IT professional can use to improve proficiency in information systems and management services. It is also useful to bridge the gap between IT functions and business goals. IT professionals can take ITIL training courses to understand the organization in which they work and enhance their skills in the computer and information systems field.
In general, ITIL includes four distinct levels of training in the IT infrastructure. These levels include Library including Foundation level, Intermediate level, Expert level and Master level. Professionals or students taking this course need at least 22 credits to become an ITIL expert.
Prospective students should undergo a basic ITIL course, such as the ITIL Foundation training, to get the basic training and knowledge of the framework. The second level, the ITIL Intermediate training, helps professionals contribute to their current services and enhance their knowledge and skills for implementation of better practices. With the prerequisite modules, this level is helpful and appropriate for acquiring ITIL Expert certification. The credits that one accumulates from the first two levels typically result in the materialization of the ITIL Expert level. Professional certification is obtained by taking the highest level, such as the ITIL Master Level.
Organizational Needs and Benefits
In the information technology industry, the practices of ITIL are implemented in numerous organizations across the world. Thus, it has become necessary for organizations to train their employees for survival of their firm. ITIL training will not only help individuals in understanding the best business and IT practices, but also offers several benefits to the organizations.
Successful completion of ITIL courses helps professionals in their endeavor for better management of the cost and quality of IT services, and they can use these services to focus on customers. This, in turn, increases the organization’s competitiveness and ensures successful business transformation. The structure of an IT organization becomes clear and efficient with the integrated and standardized procedures gained from ITIL concepts. This, of course, provides easier management of IT changes, including emerging technologies. The relationship of organizations with their customers can significantly improve when issues are handled with a more professional approach, and handling customers more efficiently leads to longevity for organizations.
The graduates of the training program will have the ability to identify and relate the basic ITIL concepts strategically within their organizations. They can understand and determine the benefits to the business using best practices of ITIL. This will increase the IT value for business and foster IT alignment. Hence, knowledge and understanding of Information Technology Service Management and Information Technology Infrastructure Library framework is integral for the IT professionals to transform the changes of a business.